A live chat is a real-time method of communication between a website hosting provider's support crew and its clients. It's a very efficient way to get some info about the website hosting services or get some problem resolved as you are talking to a live agent. The benefits of using a live chat service rather than calling or opening a ticket are the smaller chance of errors any time you exchange info like usernames or domain names, the faster response time because the communication is real-time plus the fact that you don't have to stay on the chat all the time - you can do something else entirely while the representative investigates the issue involved. Also, you are able to join a live chat room from any kind of computer that is connected to the world wide web, avoiding the telephone fees that you'll have to pay when you are calling to another country.

Live Chat Support in Shared Web Hosting

As we consider the fact that a lot of situations can be resolved when you speak with a live person, we provide a live chat service for all our potential and active clients. The chat is available every day and our customer care agents will assist you with a wide range of questions and issues. If you are not our client yet, you are able to learn more about our shared web hosting packages and the hosting environment in general so that you can be certain that your sites will work properly on our servers. In case you already have an account and you've got some questions or you have any problems with some of our services, you can join us on our live chat and we can provide the required info or assist you to troubleshoot the problem. You will have to open a support ticket for certain problems that require longer time or the help of a sysadmin, still for numerous standard troubles you'll get help right away.